win25 Platform Privacy Notice
This page describes what we collect when you use win25 and how we keep that data protected. We collect personal information only to verify your account, process deposits and withdrawals, and comply with local law. We do not sell or trade your data, and we encrypt all sensitive information stored on our servers.
Our privacy practices apply to all users of win25 — whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere. We comply with standard data protection practices and respond to user requests for data access or deletion within ten working days. If you have questions about how we handle your information, contact our support team via email or live chat.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on win25
When you register an account on win25, we collect your legal name, date of birth, national ID number, and residential address. This Know Your Customer (KYC) information is required by law and helps us verify your identity. We also collect your email address and phone number so we can contact you about account activity or support requests.
Once your account is active, we record your betting history, account balance, deposit and withdrawal transactions, and login timestamps. We also log your IP address and device type each time you access win25. This information helps us detect fraud, resolve disputes, and improve our platform's security.
If you use our live-dealer casino, we may record your session for quality assurance and dispute resolution — you will be notified before recording begins. We do not record audio or video of your face or surroundings, only the game table and your betting actions.
- Personal Data
- Name, date of birth, ID number, address, email, phone number — collected during account registration and verification.
- Account Activity
- Betting history, balance, deposits, withdrawals, login times, IP address, device type — recorded automatically during use.
- Payment Data
- We store the last four digits of your DANA, e-wallet, mobile banking, ShopePay, local payment, online payment, e-wallet, mobile banking, local payment, or online payment account for reference. We do not store full account numbers or passwords.
- Session Data
How We Use Your Data on win25
We use your personal data to verify your identity, process your deposits and withdrawals, and settle your bets. Your KYC information is checked against regulatory databases to ensure you are not on any sanctions list or fraud watch list. Your betting history is used to calculate your account balance and determine payouts.
We also use your data to detect and prevent fraud. If we notice unusual betting patterns, rapid account changes, or login attempts from new locations, we may flag your account for review or ask you to re-verify your identity. This protects both you and win25 from unauthorized access.
Your email and phone number are used to send you account notifications (login alerts, withdrawal confirmations, support responses). You can opt out of marketing emails in your account settings, but we will still send transactional messages (e.g. "Your withdrawal has been processed").
Data Storage and Third Parties
We store your data on encrypted servers located outside Indonesia. Our servers may sit in data centres in Singapore, Australia, or other jurisdictions. This means your data may be subject to the privacy laws of those countries as well as Indonesian law. We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit and at rest.
We do not share your personal data with third parties except as required by law (e.g. if a court orders us to disclose information) or to process your payments. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive only the information necessary to complete your transaction — they do not receive your full KYC details or betting history.
We may use third-party analytics services to understand how users interact with win25 (e.g. which pages are most visited, how long users stay on the platform). These services do not receive your personal data — only anonymized, aggregated statistics.
Your Rights on win25
You have the right to access, correct, or delete your personal data. To request a copy of all data we hold about you, email our support team with your account details. We will compile your data and send it to you within ten working days. To correct inaccurate information (e.g. a misspelled address), log into your account and update your profile, or contact support.
To request deletion of your account and associated data, contact our support team. We will close your account and anonymize your personal information within ten working days. However, we may retain transaction records and betting history for regulatory and dispute-resolution purposes.
You also have the right to opt out of marketing communications. In your account settings, uncheck "Receive promotional emails" to stop receiving offers and newsletters. You will still receive transactional emails (withdrawal confirmations, login alerts, support responses).
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences (e.g. language, theme). These are essential cookies — without them, you cannot use win25. We also use analytics cookies to track how you navigate the platform, which help us improve the user experience. You can disable non-essential cookies in your browser settings, but this may affect your ability to use certain features.
We do not use cookies to track you across other websites. Our cookies are set only on win25.bid and expire after 30 days of inactivity or when you log out.
Security and Account Protection
We protect your account with standard security practices. Your password is hashed (not stored in plain text) and encrypted. We recommend enabling two-factor authentication (2FA) in your account settings — this requires a code from your phone each time you log in, even if someone has your password.
We monitor your account for suspicious activity. If we detect a login from a new location or device, we may send you an alert or ask you to verify your identity. If you suspect your account has been compromised, change your password immediately and contact our support team.
Changes to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on win25. Your continued use of the platform after such changes constitutes your acceptance of the updated notice.
Contact win25
If you have questions about our privacy practices or wish to exercise your rights (access, correction, deletion), contact our support team. We respond to privacy requests within ten working days. You can also review our Terms & Conditions for additional information about how we operate win25.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.